Welcome to the official Webshop of Octopus Denmark.
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Freight/Shipment:
Shipments to Europe (including tracking number):
The freight charge for shipments to all European countries (except to Denmark):
For orders below 1.000 DKK (below 136 €) the freight charge is 20 €
For orders above 1.000 DKK (above 136 €) there is free freight
Deliveries to European countries 5-6 working days (depending on country)
Shipments to the rest of the World (including tracking number):
The freight charge for shipments to the rest of the world (Outside Europe) is 30 €
Deliveries to countries outside Europe approx. 6-12 working days (depending on country)
Right of cancellation:
You are allowed to return the product(s) until 14 days after receiving the product(s).
However, for Christmas presents (purchased after November 15) you are allowed to return the products until January 7th.
Please send an email to info@octopusdenmark.com including your name and order number in case you want to make use of the return right. Please do not return the package without informing us upfront.
Please note that the returned product(s) should be unused and in its original condition.
Once your package is received, we will send you an email to notify you, that we have received the returned product. After that the refund will be processed and the credit will be initiated within a few days. Note: It might take a bit of time for the credit card companies or PayPal to settle the refund.
It's strongly advised to send the return package using a freight supplier that can supply you with a tracking number:
To return a product please send it to the following address.
Posta Logistic
Att: Octopus Denmark
Stamholmen 175
2650 Hvidovre
Denmark
Other issues not described above is subject to Danish law