A WARM WELCOME TO OUR FOREIGN VISITORS
Choose your language in the lower right corner
Shipments to Europe (including tracking number):
The freight charge for shipments to all European countries (except to Denmark):
For orders below 1.000 DKK (below 136 €) the freight charge is 20 €
For orders above 1.000 DKK (above 136 €) there is free freight
Deliveries to European countries 5-6 working days (depending on country)
Shipments to the rest of the World (including tracking number):
The freight charge for shipments to the rest of the world (Outside Europe) is 30 €
Deliveries to countries outside Europe approx. 6-12 working days (depending on country)
Right of cancellation:
You are allowed to return the product(s) until 14 days after receiving the product(s). However for Christmas presents (purchased after November 15) you are allowed to return the products until January 7th.
Please send an email to firstname.lastname@example.org including your name and order or invoice number in case you would like to make use of the return right. Please do not return the package without informing us upfront.
Please note that the returned product(s) should be unused i.e. in its original condition
Once your package is received at Octopus, we will send you an email to notify you that we have received the returned item. After that the refund will be processed and the credit will be initiated within a few days. Note: It might take some times for the credit card companies to settle the refund.
To return your product(s) please use the following address:
Octopus Denmark ApS
Amager Strandvej 100, 5th
2300 Copenhagen S
Other issues not described above is subject to Danish law